Riviera Maya - Hoteles Secrets

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS +52 (998) 275-81-95. Horario de atención 24 horas. Hours of operation 24 hours.

IMPORTANT: Please download instruction of the protocol of reception and location of the operator who will receive you at airport. https://acortar.link/mymrvn

ARRIVAL PROTOCOL:

The counters of attention, in each terminal, are identified with the Otium logo on the LCD screen. Passengers will be received by a team of professional representatives who will be properly uniformed and identified. Passengers must present themselves at the corresponding terminal, located in the area of receptive tour operators with their printed transfer voucher and will be duly assisted to take the transportation that will take them safely to their hotel.

Warning: If by mistake you take the exit B; you will not have contact with the Otium staff, you will not have your arrival transfer, the value of the transfer will not be refunded, you will not receive from the beginning of your stay the assistance material according to Otium's standards.

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS +52 (998) 275-81-95. 24 hours opening hours.

DEPARTURE PROTOCOL:

For departure transfer it is the client's responsibility to contact the operator at the numbers indicated on the vouchers to reconfirm their departure transfer and pick up time.Passengers must wait with check out done at the hotel lobby. Waiting time is 5 minutes.