Hard Rock Hotel & Casino Punta Cana an All-Inclusive

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS : Inside the destination: 809-696-9397 Outside the destination: + 809-696-9397 (Enabled for Whatsapp). Hours of operation 24 hours.

IMPORTANT: Please download the protocol of reception and location of the operator who will receive you at the airport. https://acortar.link/mymrvn  

ARRIVAL PROTOCOL: The service counters in each terminal are identified with the Otium logo on the LCD screen. Passengers will be received by a team of professional representatives who will be properly uniformed and identified. 

Passengers must present themselves at the corresponding terminal, located in the area of receptive tour operators with their printed transfer voucher and will be duly assisted to take the transportation that will take them safely to their hotel. 

Warning: If by mistake you take exit B; you will not have contact with Otium staff, you will not have your arrival transfer, the transfer fee will not be refunded, you will not receive from the beginning of your stay the assistance material according to Otium's standards.

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS : Inside the destination: 809-696-9397 Outside the destination: + 809-696-9397 (Enabled for Whatsapp). 24 hours opening hours.

DEPARTURE PROTOCOL:

For departure transfer it is the client's responsibility to contact the operator at the numbers indicated on the vouchers to reconfirm their departure transfer and pick up time.Passengers must wait with check out done at the hotel lobby. Waiting time is 5 minutes.