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About the property
Popularity

Booking
7.9/10
165

Expedia
8/10
942
Main services
Dining Area
Entertainment Area
Spa & Wellness Centre
Express Check-in/Check-out
Beach hotels
Safe
Massage
Canoeing
Swimming Pool
Breakfast room
First aid kit
Sun terrace
Internet access
Air conditioned
Fire extinguisher
Restaurant
Outdoor furniture
Children playground
Golf course
Diving
Babysitting service
Room service
24-hour security
Medical service
Bar
Water Sport Facilities (on site)
Housekeeping
Laundry service
Fitness
Wi-fi
ATM
Non-smoking rooms
Valet parking
Desk
Elevator
Family rooms
Billiards
Table tennis
Turkish steam bath
Security alarm
Currency exchange facilities
Sun loungers
Smoke detector
Parking
Theme dinner
Snorkeling
Snack bar
Casino
Cellar / Wine tasting
* Some services may carry an extra charge.
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Information about the area
Cancun, MexicoCancun is a city located on the southeast coast of the Yucatán Peninsula in the Mexican state of Quintana Roo. It is a major world-renowned tourist destination, as well as being the seat of the municipality of Benito Juárez. The city is located on the Caribbean Sea, and is one of the easternmost points in Mexico. Cancún is located just north of Mexico's Caribbean coast resort band known as the Riviera Maya. Cancun, located in the Yucatan region of Mexico, has many great attractions. Start with the white sand beaches of Cancun City. In the jungles of Yucatan lies one of the largest and best preserved archaeological sites in Mexico, Chichen Itza. The world famous Mayan ruins with thousands of years of history are one of the most visited sites in the world. Cancun is surrounded by spectacular scenery. Isla Mujeres, a small gorgeous island close to Cancun, is simply spectacular. The magical underwater natural pools known as Cenotes are a big draw around the Cancun area. Many have rocky edge formations above them. Outside of Cancun we find Tulum, a unique site where you can go for a swim in turquoise waters and visit the famous ruins of Mayan civilizationCancun has lots to offer. With its mix of tropical beaches, ancient ruins and modern resorts, this area is simply the perfect vacation destination for everyone. Modern Cancun offers wonderful white sand beaches and turquoise sea, great restaurants, lively clubs and activities of every type imaginable.
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What’s nearby
- Forum Beach - 0.86 km
- Cristo Resucitado Church - 1.38 km
- Turtle beach - 1.45 km
- Las Americas Cancun Mall - 2.18 km
- Langosta Beach - 2.31 km
- Langosta Beach - 2.58 km
Getting around
- xcaret ferry terminal, mx - 3.81 km
- ultramar puerto juárez ferry port terminal, mx - 7.65 km
- playa tortugas ferry pier, mx - 1.7 km
- puerto juarez, terminal maritima puerto juarez, mx - 8 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 16.13 km
- (ISJ) Isla Mujeres, Isla Mujeres, MX - 12.02 km
- (TQO) Tulum, Tulum, MX - 143.44 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Non-smoking throughout
- WiFi available in all areas
- Non-smoking rooms
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- Smoke alarms
- Key card access
Activities
- Billiards
- Spa facilities
- Sauna
- Water sport facilities on site
- Golf course (within 3 km)
- Foot bath
- Fitness centre
- Table tennis
- Themed dinner nights
- Beachfront
- Beach
- Steam room
- Diving
- Bingo
- Live music/performance
- Kids' club
- Children's playground
- Private beach area
- Spa/wellness packages
- Cooking class
- Evening entertainment
- Entertainment staff
- Snorkelling
- Canoeing
- Massage
- Spa and wellness centre
- Fitness
Services
- Valet parking
- ATM/cash machine on site
- 24-hour front desk
- Room service
- Babysitting/child services
- Private check-in/check-out
- Concierge service
- Tour desk
- Currency exchange
- Daily housekeeping
- Laundry
Safety features
- First aid kit available
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Hand sanitizer in guest accommodation and key areas
Physical distancing
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Kid meals
- Kid-friendly buffet
- Wine/champagne
- Coffee house on site
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Parking
- Free parking
- Parking
- Private parking
- Parking on site
Pool and wellness
- Pool bar
- Swimming Pool
- Swimming pool
- Sun loungers or beach chairs
- Infinity pool
- Kids' pool
- Shallow end
Entertainment and family services
- Kids' outdoor play equipment
Languages
- English
- Español
About the rooms
The accommodation has 590 rooms:
General
- Air conditioning
- Interconnected room(s) available
- Ironing facilities
- Trash cans
- Safety deposit box
- Iron
- Key card access
- Smoke alarm
Activities
- Hot tub
Services
- Wake up service/Alarm clock
- Executive lounge access
- Wake-up service
Room Amenities
- Socket near the bed
- Non-feather pillow
Bathroom
- Body soap
- Free toiletries
- Conditioner
- Hairdryer
- Shampoo
- Shower cap
- Toilet
- Toilet paper
- Bathrobe
- Slippers
- Shower
- Towels
- Private bathroom
- Toothbrush
Media & Technology
- Satellite channels
- TV
- Telephone
- Flat-screen TV
Food & Drink
- Tea/Coffee maker
- Minibar
- Bottle of water
Cleanliness & disinfecting
- Hand sanitiser
Exclusive services
- Complimentary evening snacks and drinks in the executive lounge
- Access to private pool
- Complimentary afternoon snacks and drinks in the executive lounge
- Private check-in and check-out in the executive lounge
- Concierge services
- Complimentary snacks and drinks in the executive lounge entire day
Kitchen
- Coffee machine
Outdoors
- Terrace
- Balcony
- Patio
View
- Sea view
- Pool view
- View
Living Area
- Sofa
- Seating Area
- Desk
Bedroom
- Wardrobe or closet
Layout
- Window
Accessibility
- Accessible by lift
- Upper floors accessible by elevator
Pool and wellness
- Plunge pool
- Pool towels
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 4 pools:
Pool 1
Location
OutdoorAccess
Adults onlyCost
FreePool 2
Location
OutdoorAccess
Adults onlyCost
FreePool 3
Location
OutdoorAccess
Adults onlyCost
FreePool 4
Location
OutdoorAccess
Adults onlyCost
FreeRestaurants
Gaucho Grill
- Guests only
- No reservation required
El Patio
- Guests only
- No reservation required
World Café
- Guests only
- No reservation required
Portofino
- Guests only
- No reservation required
Himitsu
- Guests only
- No reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Important information
Gala Dinner, December 31 st. $60 USD per adult and $30 USD per child, the rate is include in the room rate.
Children from 0 to 2 years old are free of charge.
Children from 3 to 12 years old are charged $67 USD per child per night.
Maximum occupancy for king bedrooms its 2 adults + 2 children (or infant).
Maximum occupancy for double bedrooms its 2 adults + 2 children (or infant) or 3 adults + 1 children (or infant).
Children over 13 years old are charged as adult rates, paid at the check in.
Please send a note in the Special Request Section to include the number and specific ages of the children who are traveling with you. Children rates are not included in the booking total, the children price of $67 USD per child, per night is payable upon check-in at the hotel upon arrival.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.